FAQ

Questions
worth asking

Everything teams usually ask before they apply. If yours isn't here, ask our agent or email hello@number.com.au.

Getting started

AI voice agents and custom agents that answer calls, qualify leads and book jobs. Each build is wired into the tools you already use, from your phone system to your CRM, calendar and billing.

Businesses where calls turn into bookings, orders or support requests, and where a missed or mishandled call costs real money.

No. It handles the calls it's built for and hands the rest to your team, who can also step into any live call at any moment.

Voice agents work on the phone. Custom agents are built around a specific workflow or channel your business runs, using the same building blocks: specialised subflows, your integrations, sandbox testing and monitoring.

Phones & integrations

No. We connect to the SIP trunk or PBX you already run. Your number doesn't change, and nothing gets ripped out to make room for the agent.

Voice and messaging such as ElevenLabs, Deepgram, WhatsApp, Telegram, Zoom and Google Meet. CRM and support tools such as HubSpot, Intercom, Zendesk and Help Scout. Ops and data tools such as Google Calendar, Calendly, Airtable, Notion, Supabase, Stripe, Xero, MYOB and Shopify, with n8n, Zapier and Make covering most of the rest. See the full list.

Yes. Agents can connect to messaging channels such as WhatsApp and Telegram as part of a build.

Where it fits, yes. Outbound calling is designed with ACMA rules in mind from the start.

Running in production

Yes. Your team can monitor any live call, whisper guidance to the agent, barge in, or take the call over completely.

Every change runs in a sandbox first, against simulated callers. Each version of the agent is tracked, so you can compare versions, run A/B tests and roll back without downtime.

Past calls become training data. Fine-tuning on your own conversations improves accuracy and behaviour, and failed steps are flagged so they're fixed in the next version.

Every version is tracked, so a problem release can be rolled back without downtime, and your team can take over any live call while it's fixed.

Data & compliance

Data is hosted in Australia and handled in line with the Australian Privacy Principles.

In line with the Australian Privacy Principles. Our privacy policy has the details.

Working with us

We're at capacity. New slots open by application, and we only take on what we can support. Applications are reviewed weekly and we reply either way.

Through the waitlist form. Tell us about your calls and the systems you run. Applications are reviewed weekly and we reply either way.

Every build is scoped to your call volume and the systems involved, so there's no fixed price list. See engagements for where each build usually starts.

Melbourne, with clients in six cities across Australia, the USA, Malaysia and Vietnam.

Still wondering?

Ask us directly.

Talk to our agent, or email hello@number.com.au and we'll get back to you.