How it works
We start with the calls you already get: the recordings, the transcripts, the questions your team answers fifty times a day. Every build then runs the same four steps.
01
Map it
Before any logic is built, we go through your call recordings and transcripts and map every intent, edge case and handover point.
We listen to real calls, group them by intent and mark where a person needs to take over.
A call map your team agrees on: what the agent handles, what it hands over, and when.
Call recordings or transcripts, and time with the people who answer your phones today.
02
Build it
Subflows act as specialised agents for onboarding, verification, questions, bookings and billing, connected over API to your phone system, CRM, calendar and billing tools.
We build the flows and wire them into your SIP trunk or PBX and the tools you already run.
A working agent in the sandbox, running against your real systems.
Access to the systems the agent should read from and write to.
03
Test it
Simulated callers run every branch in the sandbox. Versions are compared side by side, and any change can be rolled back in a click.
Simulated callers work through every branch, including the awkward ones.
A version you've listened to and approved, with a full history behind it.
Your team to listen, flag anything that sounds wrong and sign off.
04
Run it
The agent answers on the number your customers already use. Live calls are monitored in real time, your team can whisper, barge in or take over, and past calls fine-tune the next version.
Calls route through the agent on your existing number, with monitoring from the first call.
Live monitoring, human takeover and a version history for every change.
Someone on your team who can step into a call when it matters.
After go-live
Production is where the real work starts. Every call is a chance to improve the next version, and every improvement goes through the same sandbox before it reaches a caller.
Step zero
Tell us about your calls and the systems you run. We review every application weekly and reply either way.